k8xx Privacy Policy — Your Data, Protected

k8xx ("we", "our", "us") operates the online gaming platform accessible at https://k8xx.app. This Privacy Policy explains how k8xx collects, uses, stores, shares, and protects personal data relating to players, registered account holders, and visitors to the platform (collectively, "you", "your"). This policy applies to all personal data processed by k8xx in connection with your use of the platform, regardless of the device or browser you use to access it.

By registering an account or using any part of the k8xx platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this policy, please do not use the platform. This policy should be read alongside the k8xx Terms and Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the platform.

k8xx collects personal data that is necessary to operate the platform, provide gaming services, process payments, and comply with applicable legal and regulatory obligations. The categories of personal data we collect include the following.

We collect data directly from you (for example, the information you provide at registration), automatically through your use of the platform (for example, technical and device data), and from third-party payment service providers (for example, transaction confirmation data from bKash or Nagad).

k8xx uses personal data for the following purposes: (a) to create and manage your account; (b) to verify your identity and age in accordance with our KYC obligations and the minimum age requirement of 21 years; (c) to process deposits and withdrawals via your chosen payment method; (d) to provide gaming services, including live casino, sports betting, slots, and crash games; (e) to communicate with you regarding your account, including transaction notifications, account security alerts, and support responses; (f) to apply and administer bonuses and promotions in accordance with the applicable Terms and Conditions.

Additionally, k8xx uses personal data to: (g) monitor gaming activity for the purpose of identifying responsible gaming concerns and applying protective measures where appropriate; (h) detect and prevent fraud, money laundering, multi-accounting, and other prohibited conduct; (i) comply with applicable legal and regulatory obligations, including anti-money laundering obligations and any disclosure requirements imposed by law enforcement or regulatory authorities; (j) analyse platform usage and performance to improve the quality and reliability of services offered to Bangladesh players.

k8xx does not use your personal data for unsolicited third-party marketing. If k8xx sends you promotional communications (for example, bonus offers or seasonal promotions relevant to your account), these will be based on your account activity and the preferences you have registered with us. You may opt out of marketing communications at any time by contacting our support team.

k8xx processes your personal data on the following legal bases: (a) Contract performance — processing necessary to provide the gaming services you have requested by registering an account and agreeing to the Terms and Conditions; (b) Legal obligation — processing required to comply with applicable anti-money laundering legislation, KYC requirements, and any lawful disclosure obligations; (c) Legitimate interests — processing conducted to detect and prevent fraud, protect the integrity of the platform, and ensure the security of all players' accounts, where these interests are not overridden by your rights and interests.

Where k8xx processes your data on the basis of your consent (for example, for certain marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

k8xx does not sell your personal data. k8xx shares your personal data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.

The following categories of third parties may receive personal data in connection with the operation of the k8xx platform.

k8xx uses cookies — small data files placed on your device by your browser when you visit the platform. Cookies serve several functions on the k8xx platform: (a) session cookies maintain your logged-in state across pages so you do not have to re-authenticate every time you navigate; (b) security cookies detect suspicious session behaviour and help prevent account hijacking; (c) analytics cookies collect anonymised data about how players use the platform, which features are most used, and where performance can be improved.

k8xx does not use third-party advertising cookies to track your browsing behaviour across other websites for advertising targeting purposes. Any analytics data collected by k8xx is used solely to improve the platform and is not shared with advertising networks.

You can manage or block cookies through your browser settings. Please note that disabling session or security cookies may affect the functionality of your k8xx account — in particular, you may be required to log in more frequently or may experience issues with payment processing. Disabling analytics cookies will not affect your ability to use any feature of the platform.

k8xx implements technical and organisational security measures proportionate to the risks associated with processing personal data in the context of an online gaming platform. These measures include SSL/TLS encryption for all data in transit, encryption at rest for stored personal data, access controls that limit data access to authorised personnel on a need-to-know basis, multi-factor authentication for administrative access, regular security audits and vulnerability assessments, and intrusion detection monitoring.

While k8xx takes all reasonable steps to protect your personal data, no internet-based system can be guaranteed to be completely secure. In the event of a personal data breach that poses a risk to your rights and interests, k8xx will take appropriate steps to notify affected users and, where required, the relevant authorities, in accordance with applicable data protection obligations.

k8xx retains personal data for as long as your account is active and for a period thereafter as required to comply with applicable legal and regulatory obligations. In particular, transaction records, account history, and KYC documentation are retained for a minimum of five years from the date of account closure, in accordance with anti-money laundering record-keeping requirements.

When personal data is no longer required for the purposes for which it was collected and is not subject to a legal retention obligation, k8xx will securely delete or anonymise it. You may request deletion of your personal data by contacting our support team; however, k8xx may be unable to fulfil a deletion request where retention is required by law (for example, transaction records subject to anti-money laundering legislation).

k8xx will respond to all privacy rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case k8xx will notify you of the extension and the reason for it. k8xx will not charge a fee for handling privacy rights requests unless the request is manifestly unfounded or excessive.

The k8xx platform is strictly for adults aged 21 and above. k8xx does not knowingly collect personal data from any person under the age of 21. If k8xx discovers or has reason to believe that personal data has been collected from a person under 21, the relevant account will be immediately suspended, the data will be reviewed, and any funds held in the account will be frozen pending investigation. If you are a parent or guardian and believe that a person under 21 in your care has registered an account on k8xx, please contact our support team immediately at [email protected].

k8xx reserves the right to update or amend this Privacy Policy at any time. When material changes are made, k8xx will update the "Last Updated" date at the top of this page and, where appropriate, notify registered account holders via their registered mobile number or email address. The most current version of this Privacy Policy is always accessible at https://k8xx.app/privacy-policy.

Your continued use of the k8xx platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how k8xx collects, uses, and protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to make a complaint about how k8xx has handled your personal data, please contact our support team. All privacy-related communications should be directed to: [email protected]. Please include your registered account name and mobile number in your message so that we can locate your account and respond efficiently.

k8xx aims to resolve all privacy complaints promptly and fairly. If you are not satisfied with our response to your complaint, you may have the right to escalate your complaint to a relevant data protection authority or consumer protection body in your jurisdiction.